Política de envío

We offer free shipping on all orders over $59. For orders under this amount, a flat shipping rate of $6.99 will apply.

1. Important Information Before You Order

  • Address Accuracy: Please double-check that all shipping details entered at checkout are complete and accurate. We rely on this information to deliver your order successfully.

  • Responsibility for Address Errors: We are not responsible for delivery issues, delays, losses, or returns caused by incorrect, incomplete, or incompatible shipping information provided at checkout. Refunds cannot be issued in such cases.

  • Delivery Confirmation: Our responsibility ends once the package is marked as "Delivered" by the carrier to the shipping address provided at checkout. Please ensure your delivery location is secure.

  • Peak Season Notice: During peak periods (such as the holidays or major sale seasons), shipping carriers may experience delays due to high volume. Delivery time estimates may be affected.

2. Order Changes & Cancellations

  • 24-Hour Window: You may cancel or modify your order within 24 hours of placing it by emailing us.

  • Cancellation Fees: If an order is canceled due to customer reasons (e.g., ordering by mistake, changing your mind, or providing incorrect information), a cancellation fee may apply. This fee reflects non-refundable payment processing fees charged by banks or payment providers at the time of purchase.

  • After 24 Hours: Once your order has shipped or the 24-hour window has passed, we are unable to make changes. If you no longer wish to keep the item, you may request a return after receiving it, in accordance with our Return Policy.

3. Order Processing & Inventory

  • Processing Time: Orders are processed within 24–72 hours (most ship within 24 hours). Extra time may be needed during holidays and major sale seasons (e.g., December).

  • Out of Stock Items: If an item you ordered becomes out of stock, we will notify you by email as soon as possible. You may choose to:

    1. Wait for the item to be restocked and shipped.

    2. Select an alternative item of equal value.

    3. Request a full refund for the out-of-stock item.

    Note: If we do not receive a response within a reasonable timeframe, we will proceed with a refund for the out-of-stock item to prevent further delays.

4. Estimated Delivery Timeframes

Once shipped, estimated delivery time is 7–14 business days exclude weekends and public holidays. Please note that the delivery times listed are estimates based on typical shipping performance and are not guaranteed.

    • APO/FPO Addresses: Unfortunately, we cannot ship to APO/FPO addresses at this time.

    • Important PO Box Notice: If your local post office only delivers to a PO Box, please enter both your physical address AND your PO Box at checkout (e.g., add the PO Box to Address Line 2). This prevents delivery failures. We are not responsible for packages returned and destroyed due to insufficient addresses.