Orders & Payment

Can I change or cancel my order after placing it?

We process orders quickly to ensure timely delivery.
If you need to change or cancel your order, please contact us as soon as possible. While we can’t guarantee changes, we’ll do our best to help.

What payment methods do you accept?

We accept major credit cards and secure online payment methods available at checkout.
All transactions are encrypted and processed securely.

Will I receive an order confirmation?

Yes. Once your order is placed, you’ll receive a confirmation email with your order details.

Shipping

Where do you ship from?

Orders are shipped from our international fulfillment centers, including China.

How long does shipping take?

Standard shipping typically takes 7–15 business days, depending on your location, customs clearance, and local carriers.
Delivery times are estimates and not guaranteed.

Do you provide tracking information?

Yes. Once your order ships, you’ll receive an email with tracking details so you can follow your package.

Why hasn’t my tracking updated yet?

Tracking updates may take a few days to appear after shipment, especially for international orders.
If your tracking hasn’t updated for an extended period, feel free to contact us.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery for items that are unused, unworn, and in original condition with packaging intact.

How do I start a return or exchange?

Please contact us at contact@theroambound.com with your order number and reason for return.
Our team will provide return instructions.

Who is responsible for return shipping costs?

Customers are responsible for return shipping unless the item is defective or incorrect.

Can I exchange for a different size?

If the size doesn’t fit, please reach out to us.
We’ll help determine if an exchange is available and guide you through the process.

Product & Sizing

How do I choose the right size?

Please refer to our Size Chart and measure your dog carefully before ordering.
If your dog is between sizes, we generally recommend sizing up.

Are your products suitable for daily use?

Yes. Our products are designed for everyday wear and outdoor activities, with comfort and durability in mind.

How should I care for the product?

Care instructions can be found on the product page.
Proper care will help extend the life of your item.